Effective Date: 1 April 2026
1. Introduction
Energy Smart Petroleum Services Ltd (“Energy Smart”, “ESN”, “we”, “our”, or “us”) respects the privacy of its customers, users, employees, partners, and website visitors.
This Privacy Policy explains how Energy Smart collects, uses, stores, protects, and shares personal and operational information in connection with its fuel card, fleet management, analytics, and related enterprise services (collectively, the “Services”).
By accessing or using the Services, you acknowledge and agree to the practices described in this Policy.
2. Scope
This Privacy Policy applies to:
- customers and client organizations
- authorized users and administrators
- website visitors
- fuel card and fleet management users
- support and survey interactions
- mobile and web platform usage
- communications with Energy Smart
3. Information We Collect
Energy Smart may collect the following categories of information:
3.1 Customer & Business Information
Including:
- company name
- business registration details
- authorized representatives
- billing information
- business address
- email addresses
- phone numbers
3.2 Account & Access Information
Including:
- usernames
- login credentials (securely protected)
- authentication records
- account permissions
- user activity logs
3.3 Transaction & Operational Information
Including:
- fuel transactions
- card activity
- wallet or balance-related records where applicable
- vehicle mappings
- fleet operational records
- timestamps and transaction references
3.4 Technical Information
Including:
- IP addresses
- browser type
- device information
- cookies and session identifiers
- system logs
- application performance information
3.5 Communications & Support Information
Including:
- support tickets
- customer complaints
- survey responses
- emails and communications
- recorded operational discussions where authorized
4. How We Use Information
Energy Smart may use collected information for purposes including:
- service delivery and account management
- transaction processing and reporting
- customer onboarding and verification
- fraud prevention and suspicious activity monitoring
- analytics and operational improvement
- customer support and dispute resolution
- communications and service notifications
- regulatory, legal, or contractual compliance
- platform security and access management
5. Lawful Basis for Processing
Where applicable, Energy Smart processes information based on:
- contractual necessity
- legitimate business interests
- compliance obligations
- customer consent where required
- fraud prevention and security interests
6. Sharing of Information
Energy Smart may share information with:
- licensed banking or payment partners
- card issuers and processors
- cloud hosting or infrastructure providers
- customer-authorized representatives
- regulators or lawful authorities where required
- professional advisers and auditors where appropriate
Information is shared only where reasonably necessary for legitimate operational, legal, or contractual purposes.
Energy Smart does not sell personal information.
7. Third-Party Service Providers
Energy Smart may rely on third-party providers for:
- hosting and cloud infrastructure
- payment processing
- authentication services
- communications
- analytics and monitoring
- customer support tools
Reasonable steps are taken to ensure such providers maintain appropriate security and confidentiality standards.
8. Data Security
Energy Smart implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.
Security measures may include:
- role-based access controls
- encryption and secure communications
- authentication controls
- activity logging
- secure hosting environments
- backup and recovery processes
Despite these measures, no system can guarantee absolute security.
9. Data Retention
Energy Smart retains information for as long as reasonably necessary to:
- provide Services
- maintain operational records
- comply with legal or regulatory obligations
- support audits and investigations
- resolve disputes
- enforce agreements
Retention periods may vary depending on the nature of the information and applicable requirements.
10. Cookies & Tracking Technologies
Energy Smart websites and applications may use cookies or similar technologies to:
- maintain sessions
- improve user experience
- analyze platform usage
- support authentication and security
Users may control cookies through browser settings, although some platform functionality may be affected.
11. Customer Rights
Subject to applicable law, individuals may request:
- access to personal information
- correction of inaccurate information
- deletion where legally permissible
- restriction of processing in certain circumstances
- withdrawal of consent where consent applies
Requests may be reviewed in accordance with legal, operational, and security obligations.
12. International Transfers
Where information is processed or hosted outside Nigeria through approved providers, Energy Smart shall take reasonable steps to ensure appropriate safeguards are implemented.
13. Children’s Privacy
Energy Smart Services are intended for business and enterprise use and are not directed toward children.
Energy Smart does not knowingly collect personal information from children without lawful basis or authorization.
14. Compliance Monitoring & Fraud Prevention
Energy Smart may monitor accounts, transactions, and platform activity to:
- detect suspicious activity
- prevent fraud or misuse
- support compliance obligations
- protect customers and partners
Where necessary, relevant information may be shared with authorized partners or lawful authorities.
15. Changes to this Privacy Policy
Energy Smart may update this Privacy Policy periodically to reflect:
- operational changes
- legal developments
- technology updates
- security improvements
- partner requirements
Updated versions may be published on official platforms.
16. Contact Information
For privacy-related questions or requests:
Energy Smart Petroleum Services Ltd
29 Opebi Road, Lagos, Nigeria
Email: contact@energysmartng.com